OPTASY: Drupal Web Development Agency Toronto
(416) 243-2431Drupal SupportRequest A QuoteQuote

Main navigation

  • Home
  • Services
    • Digital Strategy
    • Design
    • Web Development
      • Drupal
      • WordPress
      • Magento
      • Laravel
      • Shopify
      • Sharepoint
      • Contentful
      • Gatsby
      • Next.js
      • Node.js
      • React
      • AngularJS
    • Mobile & App
      • IOS
      • Android
      • Augmented Reality
      • Artificial Intelligence
      • Virtual Reality
    • Maintenance & Support
      • Drupal Maintenance
      • Wordpress Maintenance
    • Staff Augmentation
  • Portfolio
    • Web
    • Mobile
    • Ar
  • About
    • Who we are
    • Values
    • Events
    • Awards
    • News
    • Careers
    • Partners
      • Acquia
      • Google
      • Pantheon
      • Shopify
      • Wordpress
  • Blog
    • Drupal
    • Drupal 8
    • HTML
    • CSS
    • Javascript
    • PHP
    • Microsoft
    • Web Design
    • Design
    • Tips
    • News
  • Contact
(416) 243-2431 Drupal Support Request A QuoteQuote

In light of the recent COVID-19 pandemic - OPTASY would like to offer DRUPAL website support for any Healthcare, Government, Education and Non-Profit Organization(s) with critical crisis communication websites or organizations directly providing relief. Stay Safe and Stay Well.

Types of Video Content for Every Stage of the Customer Journey- Part 2
Tips

Types of Video Content for Every Stage of the Customer Journey- Part 2

by Adrian Ababei on May 31 2017

And we're back, as promised, with more types of highly effective types of video content that you should be using on your Drupal site and which work best at specific stages of your potential customer's journey. 

3. “About Us” Videos 

Or “culture captures” or “”culture videos”, whichever term prefer, this type of video content's role is not exclusively that of recruiting new people.

You'd be surprised of how many visitors, with no intention of getting themselves hired into your organization, are accessing your About page on you Drupal site right now! They want to know the team behind your website's front store, the team behind your products/services.

If, in the previous stage of your customers' journey you've managed to stir their curiosity and to win their trust, at this point it's vital that you... make them LIKE you. 

And you can easily do this via an About Us video. It's, by far, one of the most effective types of video content.

One that showcases your brand's values, the culture and personalities of your team. If they manage to make themselves “likeable”, you'll succeed to speeding up the whole process of turning a visitor into a future customer. Remember what we've talked about it the first part of this blog post: “People don't buy “just” products/services. People buy the shared values that come along with a particular brand's services/products!”

In other words: make yourself LIKEABLE. And by “yourself”, we do mean both your brand and your team, as well!

4. Testimonial Videos (or “Case Studies”)

So, by now you've checked “trust” and “likeability” off your list. At this point in your customer's journey it's time to focus on conveying a sense of AUTHENTICITY, too!

You're at a one-step distance from turning your website visitor into a customer and this very last step should be tackled with great care!

It's the step where your potential customer looks for recommendations, for testimonials coming from real people, other than members of your team.

For “real stories” where your product/service plays a key part.

And even though your visitors might not personally know the “testifier”, he/she still remains a “real person” for them. This “detail”, combined with the video's capability, as a medium, to easily transmit human emotions, the impact that your product had on the speaker's life, make the surest “recipe” for building an aura of authenticity around your brand.

Here's a testimonial video example that we've hand picked for you:

 

Types of Video Content for The Decision-Making Stage of The Customer's Journey

This is the step of your website visitor's shopping experience where he/she has already identified what his problem/need is, has already selected the best solution for solving it and now's looking for the right “solutions provider”. 

1. Personalized Videos (or One-to-One Messages)

We are living in the age of hyper-personalization, no doubt about that! Of personalized content! Now if to this “huge wave” of creating perfectly tailored user experiences you add the one of video content, the result can't be but a highly effective tool for you to use on your Drupal website!

Your potential customer will feel cared about and he/she'll experience pretty much the same feeling that we all experience (if we still have the chance) when we go to our favorite barber's shop or hair salon and the barber/hair stylist knows our names, our preferences and dislikes to the slightest details. We don't have to repeat them each and every time to go there.

Not to mention that a personalized piece of content, once transposed into a video, will instantly get much more “impactful”, it will feel much more... real.

2. Demo/Instructional Videos 

It's time to “grow” those seeds of trust that you've (hopefully) started to plant, through multiple types of video content, from the very beginning of your customer's journey.

How? By using an instructional video!

It's the type of video content that not only that will emphasize your product's functionality, but will reassure them (your future customers) that you won't forget all about them once they've made their purchase.

That, whatever difficulties they may face when using your product/service, this instructional video, which is part of your whole reliable customer service strategy, will be at their full disposal.

In this respect, here's a demo video from IKEA “training” both the potential and the “already a” buyer how to assembly one of their products:          

3. FAQ Videos

Instead of filling in your FAQ page with a whole list of possible questions-answers pairs, how about trying “filmed answers”?

There's no “mystery” around this type of video content's effectiveness, if you come to think about it. Your future customers will get that powerful feeling that the answers have been tailored especially for them. That the person showing up in those quick videos is addressing them and them only.

And you can't underestimate the power of “personal touch” that FAQ videos get enriched with:

Here's an example of one FAQ video taken from an entire “collection” of filmed answers to customers' anticipated questions:

Types of Video Content For The Retention Stage of Your Customer's Journey 

In fact, it's just "one type" of video content that we've selected to talk to you about in this section: the "Thank You" video!

Congratulations! You've just succeeded to turn your potential customer into a... customer!

“Now what?” you might ask yourself! Well, now you focus on crafting another type of video content. One that will turn your (now a ) customer into... a customer loyal to you brand!

Thank You Videos

This is the true role of a “thank you” video content! It's your chance to convey positive energy.

To express your gratitude to your customer for having trusted you, your products/services and to ensure that he/she will remain loyal to your brand.

You could also see this type of video content as a “reminder”: it reminds your customers why they chose your brand in the first place. Why they LIKED you.

Here's an example:

 

THE END! This is our list including types of video content to use on your Drupal site (as well as in your emails, on social media etc.) suitable for each stage of your potential customer's journey. 

Does your current content marketing strategy include any video content? Are there types that we haven't included in our two blog posts on this topic and which you've found to be of a tremendous help speeding up the whole process of turning website visitors into customers? 

Share the article

Development

We do Web development

Go to our Web development page!

Visit page!

Do you want a website

or app developed?

 

Get a Free Quote

and let's make it work!

Get a Quote

Recommended Stories

Tips
Staff Augmentation or Managed Services? How to Choose Wisely

Staff Augmentation or Managed Services? How to Choose Wisely

  As digital transformation has forever changed the world of business, more and more companies are interested in IT outsourcing. In fact, the global staffing industry, one of the primary suppliers of staff augmentation talent, is estimated to support $490 billion in annual spending. While this trend is growing fast, there is still some uncertainty regarding the healthiest and most convenient way for a business to use outside personnel. This article discusses two of the most popular contingent working models—staff augmentation and managed services—and how to choose the best option for your business needs.   What Is Staff Augmentation?   Staff augmentation allows companies to expand their in-house team with additional skilled resources to join a particular project. This type of outsourcing model chases once the project is over, and it's suitable for companies that don't need to hire someone permanently.  Staff augmentation is best used for short-term projects and can also be used as a "trial run" for potential full-time employees.  With this type of outsourcing, organizations can leverage specific skills on a per-project basis without going through costly and time-consuming hiring processes.    What Is Managed Services?   Unlike the staff augmentation model, which enables companies to expand their team with additional skilled professionals, managed services outsourcing practices imply hiring a fully-equipped team of professionals to take care of your specific project.  With the managed services model, you save many resources—time, costs, and effort—as you hire an entire team of skilled professionals who have the right tools and tech to complete your project.  While a service provider will handle your project on its entire length, from beginning to end, your job is to ensure that you select a reliable company that you can trust will deliver positive business outcomes.  The managed services model is the best fit for companies looking for stable and reliable long-term business cooperation.    Staff Augmentation or Managed Services?   To help you figure out which one of these outsourcing models is the one you should choose for your organization, let's have a look at the pros and cons of staff augmentation and managed services.    Pros of staff augmentation Specialized expertise. Staff augmentation allows access to a wide range of professionals with specialized skills and knowledge that may not be available in-house. This can be particularly beneficial for projects that require niche expertise or cutting-edge technologies. Flexibility and scalability. With staff augmentation, businesses can quickly adapt to changing demands and scale their workforce up or down as needed. This flexibility helps optimize resource allocation and reduces costs during slower periods. Cost efficiency. Compared to hiring full-time employees, staff augmentation can be a cost-effective solution as it eliminates recruitment and onboarding expenses. Businesses only pay for the services rendered during the contracted period. Retaining control. By leveraging staff augmentation, organizations retain direct control over project management and decision-making. External professionals work alongside the existing team, ensuring seamless collaboration.   Cons of staff augmentation Not suitable for long-term projects. Staff augmentation is practical only as long as you look for short-term business engagements as projects come and go.  Increased dependence on third-party talent organizations. This can put your sustainability plans more at risk.  Lengthy staff integration. New professionals that join specific, complex projects may require some time to get familiar with your products and expectations.    Pros of managed services Access to expertise. Managed service providers (MSPs) have extensive experience and expertise in their respective domains. By engaging their services, businesses can leverage the knowledge and capabilities of industry experts. Operational efficiency. MSPs follow standardized processes and best practices to deliver efficient and high-quality services. This helps organizations improve operational efficiency, reduce costs, and achieve better outcomes. Scalability and flexibility. Managed services can easily scale up or down to match the evolving needs of the business. The service provider can quickly allocate additional resources or adjust service levels as required. Reduced risk and responsibility. By outsourcing specific functions to a managed service provider, organizations can mitigate risks associated with those tasks. The responsibility for managing and delivering results lies with the service provider.   Cons of managed services Hard to ensure security. When opting for the services of a provider, you provide access to sensitive data and assets. Therefore, companies that require high levels of data and information security might want to think twice before choose a managed services outsourcing model. Higher costs. Although hiring a managed services company might be cost-effective in the long run, it's not always possible to get the complete services package at a low price. The costs of handing over your project to an IT firm might be higher than when opting for staff augmentation since managed IT services cover both IT functions and project management.  Less control and autonomy. If you are looking to internalize your project management process and supervise outsourced staff, a managed services model might not be a suitable option for you.    Wrapping up Although outsourcing is becoming more popular, finding an external reliable development team can be a struggle. There is a plethora of options available on the market, making it challenging to make a choice. A wise choice.  At Optasy, we understand how important it is to have a dedicated team of professionals that can handle a wide range of projects. So have a look at your services and contact us to learn more about how we can collaborate for success.    Image credit: Annie Spratt on Unsplash.    ... Read more
Raluca Olariu / May 31'2023
Tips
Adobe Experience Manager: Benefits and FAQs

Adobe Experience Manager: Benefits and FAQs

  In today's digital era, delivering exceptional customer experiences is vital for businesses to succeed. Adobe Experience Manager (AEM) is a comprehensive content management system that empowers organizations to create, manage, and optimize their digital experiences across multiple channels. By seamlessly integrating content, data, and personalization, AEM enables businesses to deliver engaging and personalized experiences that drive customer satisfaction and loyalty. In this article, we will delve into the definition, benefits, and answer some frequently asked questions about Adobe Experience Manager. Adobe Experience Manager is a leading enterprise-level content management system (CMS) developed by Adobe Systems. It enables businesses to create, manage, and deliver personalized digital experiences across websites, mobile apps, and other digital channels. AEM provides a robust platform for content creation, digital asset management, social collaboration, campaign management, and analytics, all of which are essential for delivering consistent and engaging experiences to customers. Benefits of Adobe Experience Manager Enhanced content creation and management AEM offers a user-friendly interface that simplifies content creation and management processes. It provides intuitive authoring tools, drag-and-drop functionality, and in-context editing, enabling non-technical users to create and update content effortlessly. AEM's content repository allows for centralized storage, version control, and seamless collaboration, ensuring consistency and efficiency across teams. Omnichannel experience delivery With AEM, businesses can deliver consistent and personalized experiences across various channels, including websites, mobile apps, social media platforms, and more. AEM's responsive design capabilities enable the automatic adaptation of content to different screen sizes and devices, ensuring optimal experiences regardless of the user's device or platform. Personalization and targeting AEM enables businesses to deliver personalized experiences to individual users by leveraging data and analytics. It integrates with Adobe Analytics and Adobe Target, allowing businesses to gather insights about user behavior, preferences, and engagement. This data can then be utilized to deliver targeted content, recommendations, and offers, enhancing customer satisfaction and conversion rates. Efficient digital asset management AEM includes a robust digital asset management (DAM) system, allowing businesses to organize, store, and distribute digital assets efficiently. It provides powerful search capabilities, automated tagging, and metadata management, making it easier to find and reuse assets across campaigns and channels. AEM's DAM system ensures consistent branding and accelerated content creation by eliminating the need for redundant asset creation. Scalability and integration AEM is a scalable solution that can adapt to the evolving needs of businesses. It seamlessly integrates with other Adobe Marketing Cloud products, such as Adobe Campaign and Adobe Target, enabling businesses to build comprehensive marketing campaigns and leverage data-driven insights. Furthermore, AEM's open architecture allows for integration with third-party systems and technologies, ensuring compatibility and flexibility. FAQs about Adobe Experience Manager Is Adobe Experience Manager suitable for small businesses? While AEM is primarily designed for enterprise-level organizations, Adobe also offers a scaled-down version called Adobe Experience Manager Sites, which caters to the needs of smaller businesses. Can AEM handle multilingual and global websites? Yes, AEM provides robust multilingual and globalization capabilities. It allows for easy translation and localization of content, ensuring consistent experiences across different languages and regions. What kind of support does Adobe provide for AEM users? Adobe offers comprehensive support for AEM users, including documentation, tutorials, community forums, and access to Adobe Customer Care. Additionally, Adobe provides training and certification programs for individuals and teams to enhance their AEM skills. Is AEM a cloud-based solution? Yes, Adobe Experience Manager can be deployed in the cloud, on-premises, or in a hybrid environment, providing businesses with flexibility and scalability options based on their requirements. How secure is Adobe Experience Manager? Adobe prioritizes security and compliance, and AEM includes robust security features to protect data and content. It provides user authentication, role-based access control, encryption, and compliance with industry standards and regulations.  Adobe Experience Manager empowers businesses to deliver exceptional digital experiences by providing a powerful content management system, personalization capabilities, and seamless integration with other Adobe Marketing Cloud products. By leveraging AEM's features, organizations can optimize their content creation processes, enhance targeting and personalization, and streamline their digital marketing efforts. As customer expectations continue to evolve, Adobe Experience Manager equips businesses with the tools they need to stay ahead in the realm of digital experiences. Contact our team of experts and start delivering outstanding digital experiences today!   Photo credit: Unsplash.... Read more
Raluca Olariu / May 29'2023
DrupalTips
Key Steps to Migrating from WebSphere to Drupal10

Key Steps to Migrating from WebSphere to Drupal10

  As technology continues to evolve, businesses are constantly seeking more efficient and flexible solutions for their web platforms. One popular migration path is transitioning from WebSphere to modern CMS platforms like Drupal 9 or 10. Drupal, renowned for its robust features and flexibility, offers a powerful and scalable framework for building dynamic websites and applications. In this article, we will explore the key steps involved in successfully migrating from WebSphere to Drupal10. Step 1: Evaluate and Plan Before embarking on any migration project, it is essential to conduct a thorough evaluation of your existing WebSphere system. This evaluation should identify the specific features, functionalities, and content that need to be migrated to Drupal. Take note of customizations, themes, modules, and any third-party integrations that are currently in place. Once the evaluation is complete, develop a comprehensive migration plan. Identify the goals and objectives of the migration, set realistic timelines, and allocate appropriate resources. Creating a prioritized list of tasks and determining the necessary budget for the migration process is also important at this stage. Step 2: Content Analysis and Migration One of the critical aspects of migration is content analysis. Evaluate the content structure in your WebSphere system and map it to the Drupal data model. Determine how your existing content types, taxonomies, and hierarchies can be translated into Drupal's entities, vocabularies, and menus. Next, extract the content from your WebSphere system using various migration tools or custom scripts. Transform the content into a format compatible with Drupal's structure and import it into your Drupal site. Ensure that all metadata, images, and other associated assets are correctly migrated and linked to the respective content items. Step 3: Design and Theming During migration, take the opportunity to refresh the look and feel of your website by leveraging Drupal's powerful theming capabilities. Identify the existing themes in your WebSphere system and recreate them in Drupal using the appropriate theming framework, such as Drupal's default theme engine or popular base themes like Bootstrap. Customize and fine-tune the theme to match your brand identity, ensuring consistency and responsiveness across different devices and screen sizes. Implement any required design modifications, such as layouts, typography, color schemes, and navigation menus, while adhering to Drupal's best practices. Step 4: Functionality and Module Integration WebSphere often includes custom functionalities and integrations that need to be migrated to Drupal. Analyze the existing modules and extensions in your WebSphere system and explore Drupal's extensive module ecosystem to find suitable alternatives or custom development options. Identify Drupal modules that offer similar functionalities to the ones used in WebSphere. Install and configure these modules in your Drupal environment, ensuring they meet your requirements. If no direct replacements are available, consider developing custom modules or engaging Drupal development experts to assist in replicating specific functionalities. Step 5: User Training and Testing Migrating to a new CMS requires training your content authors, editors, and administrators to ensure a smooth transition. Familiarize them with Drupal's interface, content management workflows, and administrative tasks. Provide comprehensive documentation and conduct training sessions to ensure your team is proficient in using Drupal. Conduct extensive testing throughout the migration process to identify and rectify any issues. Test the migrated content, functionalities, forms, and integrations to ensure they function as expected. Perform user acceptance testing (UAT) to obtain feedback from key stakeholders and make necessary adjustments before going live. Step 6: Go Live and Post-Migration Support Once all testing and refinement processes are complete, it's time to deploy your Drupal site and make it live. Coordinate with your IT team or hosting provider to ensure a seamless transition. Optasy is a leading Drupal development agency that specializes in assisting companies with seamless and successful Drupal migrations. With our extensive expertise and experience in Drupal, we offer comprehensive migration services tailored to meet the unique needs of each organization. Our team of skilled professionals meticulously evaluates the existing systems, designs a strategic migration plan, and executes the migration process with precision and efficiency. Optasy ensures a smooth transition from legacy systems like WebSphere to the latest versions of Drupal, including Drupal 9 and 10. We provide end-to-end support, from content analysis and data migration to theme customization, module integration, and post-migration support. Contact us for more information.   Photo credit: Pixabay.... Read more
Raluca Olariu / May 24'2023

Browse cities

×

Toronto

WordPress Development Services in Toronto
iOS App Development Services in Toronto
Drupal Development Services in Toronto
Magento Development Services in Toronto
Laravel Development Services in Toronto

Montreal

WordPress Development Services in Montreal
iOS App Development Services in Montreal
Laravel Development Services in Montreal
Drupal Development Services in Montreal
Magento Development Services in Montreal

Vancouver

Magento Development Services in Vancouver
iOS App Development Services in Vancouver
Drupal Development Services in Vancouver
WordPress Development Services in Vancouver
Laravel Development Services in Vancouver

New York

WordPress Development Services in New York
Laravel Development Services in New York
iOS App Development Services in New York
Drupal Development Services in New York
Magento Development Services in New York

Need a new Project?

Dare us to shape and boost your idea(s)!

Start a Project

(416) 243-2431

Contact

(416) 243-2431

contact@optasy.com

Toronto Downtown

First Canadian Place,
100 King St. W. Suite 5700, Toronto

Toronto West

2275 Upper Middle
Rd. E, Suite 101
Toronto

New York

1177 Avenue of the
Americas, 5th Floor,
New York

Newsletter

Get the latest OPTASY news, tips and how-to’s on the go, right in your inbox!
OPTASY
clutch
Pantheon Premier Partner
  • Drupal 8
  • Services
  • Contact Us
  • Partners

  • Drupal
  • Google
  • Magento
  • Shopify
  • Wordpress
Facebook
Twitter
LinkedIn
Drupal
  • Cities
  • Support

© 2023 All Rights Reserved. Built with Drupal