In light of the recent COVID-19 pandemic - OPTASY would like to offer DRUPAL website support for any Healthcare, Government, Education and Non-Profit Organization(s) with critical crisis communication websites or organizations directly providing relief. Stay Safe and Stay Well.

Drupal 8 Contact Forms vs Webform: Choosing Between Drupal Most Popular Form Builders

Drupal 8 Contact Forms vs Webform: Choosing Between Drupal Most Popular Form Builders

by Adrian Ababei on Apr 24 2019

Simple or custom-made? Is it a quick-to-assemble, rather “prototypical” form that you need for your website? Or a more complex, custom-made one? In a Drupal 8 Contact Forms vs Webform “debate”, which Drupal form builder best suits your data collection requirements?

On one hand, you have the convenience of creating your web forms in no time: simple, straightforward, “conventional” web forms. On the other hand, you get to scan through a never-ending list of advanced options and come up with a complex, fully custom-made web form.

That, of course, if you don't mind the time you need to invest in going through all those different form elements and available features and the risk of getting... overwhelmed by tons of field customization options.

Ease of use vs unlimited capabilities...

The convenience of getting your forms up and ready to collect user data in no time vs the chance to tailor some more advanced forms, ideally customized, carrying lots of different field values.

Decisions, decision...

Now, to help you decide, here's a more detailed Drupal 8 Contact Forms vs Webform comparison. Weigh each one of the 2 form modules' benefits and drawbacks, set them against your own needs and... make the choice:

1. The Contact Forms Module 

Being part of Drupal core, there's no need to download and install the module.

Just go to Structure>Contact forms. Next, choose either to opt for the default form or to set up a new one: click the “Add contact form” button.

Drupal 8 Contact Forms vs Webform: Add Contact Form

Once in the form creation screen, enter your form's values in the predefined fields that you have there:

 

  • give the form a name in the “Label” field
  • enter the email address where all the form submissions will be sent to (most probably your site admin address) in the “Recipients” field
  • enter your “Thank you” text in the “Message” field there; this will be the “thank you” text line your users will see once they hit the “submit/send” button 
  • in the “Redirect path”, enter the URL to the page that you want them to get forwarded to after they've submitted the forms (that if you don't want them to be redirected back to the homepage, by default)
  • click “Save” and there you have it: a simple form, with all the basic, must-have field values, added to in no time

     

Of course, that doesn't mean that you can't further explore the given features and maybe add a few more fields and even styling options.

For instance, you could “Edit” your newly created form. Just select it in the “Contact Forms” screen and, scrolling down the options in the drop-down menu opening up, click the “Manage fields” option.

Click “Add field”, then “select a field type”Text(plain), let's say – enter the “Label” and configure its settings.

Furthermore, if you want to style your form a bit, hit the “Manage form display” tab and... opt for a placeholder, for example. Next, explore the options available in the “Manage display” screen. For instance, you get to decide if you want your field label to be hidden, inline or visually hidden...

In short: in a Drupal 8 Contact Forms vs Webform comparison, the first form builder will always outshine the latter when it comes to ease of use.

It empowers you to set up a simple form quick and easy...

 

2. The Webform Module

Now, if Contact Forms is a rather minimalist form builder, the Webform module is a feature-rich, powerful one.

The customization features that it ships with go from email notifications to fine-grained access, from statistic collection of data to delivering results in a CSV format. From exporting data in various formats to... conditional sorting and filtering.

In other words, with Webform sky is the limit when it comes to the contact form that you can create.

It can go from a basic one to a highly complex, multi-page form. One made of lots of elements, advanced options for the user to select from, settings and features for you to leverage in the back-end...

But, let's keep in mind that it's a contributed module, so you'll first need to download it from Drupal.org.

Next, go to “Structure” and hit the “Webforms” tab. Then, click the “Add webform” button and, in the next screen popping up, give your new form a name (enter it in the “Title” field).

You'll be automatically forwarded to the “Build” tab, which is where all the “magic happens”. Once you click the “Add element” button, you'll get to “swim through” a sea of lots and lots... and lots of form elements (known as “fields” in Contact forms) to choose from. Ranging from basic to really advanced ones...

Webform: Select an Element Screen

Let's assume that you'll want to add a “Text field” element. Click the “Add Element” button corresponding it, then scan through all the new customization options listed up in the “Add Text field element” screen opening up next...

Feel free to add other elements to your webform: a “text area” maybe, an “email” element, as well... 

Note: do keep in mind that, once you've settled for the final fields/elements to be included in your web form, you can always change the order to get them displayed in. Just drag and drop them till they fit that predefined order in your mind...

Also, you can check/mark them as “Required” and turn them into “must fill in" fields, as opposed to optional form fields.

Note: feel free to edit that “Thank you” page that your webform will automatically forward users to. How? By clicking “Back to form”>"Settings”>"Confirmation” and selecting from the different options that you have there:

 

  • enter your own Confirmation title (e.g. “Thank you!”)
  • customize your Confirmation message

     

3. Drupal 8 Contact Forms vs Webform: Key Differences

Now that we've run our spotlight over each one of these 2 form building tools, let's make an inventory of the differences that we've identified:

 

  • first of all, it's obvious that the Webform module gives you more control over your web forms' design

     
  • also, unlike Contact Forms, it supports conditional emails; you get to send an email to a specific user in your list based on conditions associated with the value of certain elements in your form

     
  • Webform enables you to add basic logic to your web forms

     
  • … it comes packed with tons of advanced options, ranging from JS effects to conditional logic, to submission handling, etc.

     
  • Contact Forms, on the other hand, allows you to set up a simple contact form in the blink of an eye; you skip the tedious process of scanning through lots and lots of options, settings, and complex features

     
  • Webform allows you to create your forms either in a YAML file or in its the admin-friendly UI

     
  • also, Webform comes as a “cluster” of submodules – Webform REST, Honeypot, Webform Views, SMTP, Webform Encrypt, etc. – which are “responsible for” its multiple capabilities

     

4. In Conclusion...

The conclusion of this Drupal 8 Contact Forms vs Webform “debate” is quite simple: 

If you need a basic form on your website and you need it built fast, go with Contact Forms. Being included in Drupal 8 adds convenience...

But if you want to customize your form (and you have the time), to style it to your liking and “turbocharge” it with advanced features and options, go with Webform.

 

It's a much more powerful and feature-rich form builder, perfectly suited for your complex requirements...

Image by Tumisu from Pixabay

Development

We do Web development

Go to our Web development page!

Visit page!

Recommended Stories

Web Design + Digital Marketing = Success
  “Marketers need to build digital relationships and reputation before closing a sale.” - Chris Brogan, Chief Executive Officer of Owner Media Group. And how else can you build brand reputation in the digital era than with a robust online presence? Today, leading companies are leveraging web design to sustain their digital marketing efforts and are seeing remarkable business results. The following article provides a clearer picture of how digital marketing and web design can work together to deliver digital-readiness and build long-term customer relationships. What makes a great web design strategy?   User-friendly web experiences. One of the primary purposes of a website is to build brand awareness, attract, and retain customers. Consequently, when crafting your web design strategy, the user experience should be a top priority. Think big: accessibility, usefulness, credibility, value, desirability, usability, ease-of-use. All of these are core elements of what attracts website visitors to turn back to your site and, ultimately, become your customers. Search engine optimization (SEO). An SEO-centric web design approach will help you build a solid online presence and a long-lasting brand image. When thinking of SEO, you must consider your long-term objectives and adjust your optimization techniques according to these objectives. On-page and off-page optimization methods, meta descriptions, catchy headlines, alt tags in images, etc., are just a few of the elements in the arsenal of a solid SEO strategy.  Content optimization. This is the backbone of your website, and it can work well in tandem with SEO. When done right, your content will be easy to read, accessible, comprehensive, and informative. You don't want to overwhelm website visitors with too much text, so keep it short and concise. And don't forget about engagement. Think from your audience’s perspective—what would you like to learn from the content displayed on your website? Streamlined navigation. It might sound basic, but the truth is many websites could use some serious work when it comes to navigation. A user-friendly website allows visitors to quickly move from one page to another without 'getting lost'. A site map can prove to be really effective for this purpose, offering interactive and functional features for the users to know exactly where they are on the website and how to get to the desired location.  Branding. Your website should reflect your brand's identity, your business’s culture, and the way you relate to your customers. You can create this brand-website link by investing in visually connecting your logo, print material, and brick-and-mortar location. In this way, you'll add an extra layer of credibility and enhance your brand’s overall image.  “Your website is the center of your digital eco-system, like a brick and mortar location, the experience matters once a customer enters, just as much as the perception they have of you before they walk through the door.” - Leland Dieno. What makes a great digital marketing strategy?   Content management and planning. To be successful in digital marketing, you need to set realistic frameworks from the beginning. There are plenty of strategies and tools that can help you with this, such as content mapping, editorial calendars, or timelines. At this point, you want to plan smartly and organize your project with well-defined outcomes in mind. However, nothing is certain in life, especially in business, so leaving room for uncertainty can be a productive mindset. Set your key performance indicators (KPIs) and ensure that they match your overall business goals. Choosing the right KPIs. Speaking of goals and performance metrics, how do you accurately set them? To stay on target, you must understand your digital needs and marketing efforts. There are some key questions to ask here:      How are your KPIs connected to your objectives?      What's the subject of your measurements?      How do these measurements relate to the user experience?      To what extent do you need to monitor these specific metrics?      Answering these questions will not only help you go beyond data and address the human experience but will also support a solid digital and sales marketing strategy. Leveraging effective content strategies by addressing the 3 R's of engaging content: reliable, relatable, and relevant. Getting to your audience and performing effective outreach campaigns relies on wisely chosen content. Provide your customers with fresh, relevant information, and you'll quickly build trust and position yourself as a reliable advisor.   Strategies are important, but so is flexibility. In business, as in life, it is always wise to leave room for uncertainty. That means building a strategy that is flexible and can adapt to new, unexpected scenarios. In other words, leave some unfilled spots in your timeline so that you can, later on, incorporate things like viral competitors' articles, trends, and current events, or unforeseen expenses in new technologies. To build flexibility, ask yourself these questions from time to time:      Where could I improve my strategies?      Which tools should I choose to keep the business in line and better organized?      Where is the business getting the most traffic from?      What KPIs am I interested in at this stage? Measure your content's performance and see where it is heading. In digital marketing, you always want to know where the business is standing. That's why visualizing a clear direction and planning accordingly to reach your goals is essential. That means being aware of each stage of your funnel and adapting your strategies to match your current activity’s needs and demands.  Why web design and digital marketing should work together?   The impact of web design on your digital marketing outcomes is substantial. The way you design your website speaks volumes about your brand, and it plays a vital role in how your overall business is perceived and engaged with. Elements like the website experience, SEO, social media outreach, and branding are essential components of your digital marketing ecosystem. Blending web design and digital marketing is a modern approach that takes digital businesses to the next level.  “Websites promote you 24/7: No employee will do that.” - Paul Cookson. What are your thoughts on the importance of connecting digital marketing and web design in a holistic business approach? If you want to leverage the full power of the digital, have a look at Optasy's services and see how our experienced team can craft a personalized digital strategy that will suit the needs of your business. Let us build your roadmap to digital success! Photo credit: edhoradic on Unsplash.   ... Read more
Raluca Olariu / Mar 18'2021
”Why Would I Use Shopify to Start My Own Online Store?” Top 7 Reasons
You either ride the wave or drown in it (yes, I am talking about the new e-commerce reality that COVID-19 has brought). So, you’ve decided to go ahead and open up your own online shop and you ask yourself: “Why would I use Shopify?” Why not... BigCommerce, for instance? And you know that going through this digital transformation is going to be painfully challenging since you’ll need to: go through the entire process of building your online store (obviously!) make sure the servers will withstand huge (hopefully) amounts of traffic actually ship your products  handle those scenarios where customers return their products handle all the marketing of your online business … With so much on your plate, the last thing you need is a complex or a too rigid eCommerce platform. One that would make setting up and managing your store even more cumbersome. But still: why Shopify? Here’s why: 1. You Can Start Your Own Shopify Store with… Zero Technical Skills And this is one of the key reasons why it’s the best eCommerce website builder, particularly for small businesses. Shopify handles all the technical stuff for you: backups, security, web hosting, updates. Unless you need some more advanced features than the ones it provides you with out of the box. Otherwise, you’re good to go: you can set up your store in no time, with no computer science degree. Talking about empowering entrepreneurs, right? 2. “Why Would I Use Shopify?” Because It’s the Easiest to Use The question "Can I build my own eCommerce website?” has one simple answer: Definitely! With Shopify, you can set up your storefront and start loading in products in a few hours.You have an intuitive interface “at your service”, enabling you to get everything up and running with… no single line of code. It’s conveniently easy to use, with your store ready to go pretty much right out of the box. 3. You Get Everything You Need to Run Your eCommerce Business And I’m talking here about: web hosting deep insights into your customer behavior via its easy to navigate dashboard (Are they abandoning carts? How long are they hanging out in your online shop? Which social media channels do most converted customers come from?) advice on the measures you could take to boost your sales transaction management a dedicated payment gateway: Shopify Pay (while it also integrates smoothly with Amazon Pay, PayPal, Stripe, Worldpay) integrations with Google and Facebook and other platforms, as well In short, Shopify takes care of everything online store management-related for you. 4. You Get a Fast and Low-Cost Shipping Service “Why would I use Shopify for my eCommerce store?” Because you get access to a network of thousands of third-party logistics providers. And this is gold particularly for small eCommerce businesses (with big plans), who don’t have a global logistics network. In this respect, Shopify Fulfillment Network taps into machine learning to guarantee you deliveries on time (two-day shipping) and lower costs for your shipping. And speaking of shipping (and empowering eCommerce businesses), you’re free to choose the shipping option that best suits your needs: by product weight by delivery speed by the region on the globe that you’re shipping to 5. You Get a Large Collection of Apps to Add More Functionality to Your Store It’s what makes Shopify one of the most “tempting” eCommerce platforms: You get to start small, using its built-in features, then… scale up, adding more power to your eCommerce business via add-on apps. And, thank God, there are thousands of them in the Shopify App Store. Ranging from: reviews sections to chat feature to the feature of converting prices to international currency  to email marketing tools (if your chosen theme doesn’t already provide you with such a feature) … you can browse, choose, and add any type of new functionality that you need to “inject” into your web store. And since scanning through such a rich collection of third-party apps can get overwhelming, just make sure you go with the best-rated ones. It’s the best criterion to filter them by.  6. You Get a Whole Range of SEO Tools to Rank Your Store Higher in Search “Why would I use Shopify to create my online store?” Because it “spoils” you with a heavy load of built-in SEO tools to help your store get found: it prompts you with SEO best practices whenever you add a new product to your catalog you get header code and custom URL multilingual options reporting tools blogging 7. You Get a Rich Collection of Themes, Specifically Designed for eCommerce This is another strong reason why Shopify’s still one of the most popular eCommerce website builders. It provides you with one of the most impressive collections of stylish, clean, professionally designed themes. Themes that you get to browse through by: industry: food and beverage, art and photography, home decor, etc. price popularity style: “fun and lively”, “minimalist”, “great for small inventories” Good to know! The Shopify Express theme is the theme to go for if you need to get your store online… yesterday. If you don’t have tons of images for your product catalog and you need to get online fast, this theme’s the one for you. When it comes to built-in features, all Shopify themes ship with: social media icons drop-down navigation support free stock photos by Burst SEO customizable content sections on the home page mobile-friendly design free theme updates built-in styles and color palettes Prioritize those themes that ship with features that are critical for your store over the great looking ones that… lack them. Otherwise, you’ll need to look for (and pay for) Shopify apps to compensate for the missing features. In other words: Why not make your life easier from day one, going for a theme that helps you check most of the features off you wishlist? You’ll find it more… natural and easier to design your product pages around your products, then to style them with no products to feature. The END! Are these reasons strong enough to answer your question: “Why would I use Shopify for my online store?”. But what if you’re not that thrilled about the idea of a DIY store? Maybe you don’t have the time (or you simply want to invest it in other projects) to get into the nitty-gritty of building your own online store, from A to Z Or what if you: need a fully custom Shopify app for your store? One that should store a particular functionality that you need incorporated into your shop? … or maybe a theme that’s tailor-made to suit your specific business needs and to do your brand justice? want to customize your product page or your checkout form? We’re here to help you make the most of Shopify and fine tune it to your needs. Just drop us a line and let’s build your powerful online presence. Image by Akash Sanchihar from Pixabay   ... Read more
Adriana Cacoveanu / Jul 13'2020
How to Improve Internal Site Search and Boost Your Conversion Rate in 12 Easy Steps
They're not there for the looks, you know. Users come to your website to search for... something — a product, a service, information. Its role is to make it easy for them to find that "something" via its search engine. But how to improve internal site search and "shorten the time between query to conversion"? What are some best practices when adding search functionality to your website so that: it serves up the most relevant search results? it reduces user-friction? it provides the best search experience? it helps users to convert faster? Here's your 12-step checklist to an effective on-site search: Why Site Search Is Important?   "Adding on-site search to your website increases conversions by 480%!" (Neil Patel).  Just think about it: The user's found your website (your SEO efforts have paid off). It's something specific that he's looking. Or he at least has some idea of the type of products/services that he's there for. Now, why would you want to make him go over... 5 different pages of results before he reaches that service/product page that he was looking for in the first place? Instead, your website's search engine should help him out with: search suggestions autofills real-time preview of search results Like Office Depot here, whose on-site search engine gave me plenty of search suggestions when I looked for a "chair": Step 1: Put It Front and Center One of the powerful internal site search best practices. But also the most ignored one. Don't be that website owner. Instead, put your search box where users can see it the instant they get on the web page: besides the navigation right below the navigation, as a distinctive element above the navigation in the header Take Zara's example here: how long does it take you to find the search box on this page? Step 2: How to improve internal site search: Make It Easier to Navigate  And what better example than Google's Search Engine itself? You just can't miss it on the page. Moreover, search results are grouped into different categories — images, videos, news — lifting some of the burdens off your shoulders as an online "searcher". It'll even turn your misspelled search queries... Key takeaways: consider using tabs by categories to make the user search experience as breezy possible make the most of keyword matches ... and assistive technologies It's all about shortening the time from the user's query to... conversion, remember? Step 3: Boost Your Site Search Engine with Product Metadata "How to improve search functionality?" By forgetting all about the "meta tags have no impact on SEO" principle and starting to add relevant product metadata. For yes, they do not count for traditional search engines, yet they have a huge impact on the way that your on-site search engine finds any product in your inventory. So "feed" it metadata: titles, tags, attributes, categories, descriptions, specific keywords that your target customers will enter... Step 4: Cater to All Kinds of Searches There'll be users who know exactly what they need. So they'll be typing the exact product/serial number in the search box. And there'll be users who have heard of an innovative, newly launched product in passing and will misspell its name. Make sure your on-site search will serve up relevant results for both types of user profiles: turn the product/serial number into a search criterion make sure your on-site search turns relevant results on "misspelled queries", as well  Step 5: "Fuel" Your Internal Search Engine with Long-Tail Keywords   "How to improve internal site search?" By optimizing your website copy for long-tail keywords (3-5 words). The more you use, the more power you'll inject into your search engine. Let's take this example: You go to Office Depot's website looking for an office chair. Chances are that you're trying to find something more specific than a "chair". You want it to be... grey, ergonomic, made of leather or mesh. You get the idea. You're not looking for a generic "office chair".  Now, switch from your role of potential customer to that of an online owner and start optimizing your website copy for long-tail keywords. They still have most of the search volume. Step 6: Give Users Multiple Filtering Options via Faceting  Add multiple categories to help users filter through generic query results.  This way, you enable them to make their way to more specific results. This internal site search "best practices" becomes a must-have if it's an: eCommerce website with a large inventory ... that you have. A customer won't spend half a day looking for a "green cotton t-shirt for girls size XS", digging through dozens of result pages. Take H&M's example here: they're using faceted search options to help me narrow down my options when I type a generic query like "shirt". Step 7: Tailor the Search Experience As Per the User's Location "How to improve internal site search?" Localize your website content. Or, in plain English: add regional dialect and idioms to your copy. And you'd also want to include "popular searches in your... (name of the region)". The whole idea is to: personalize the search experience, making it more user-friendly help the user find what he's searching for faster (and to convert faster, as well) Even if he's using a dialect-specific word or phrase as a search query. So, start building a list of synonyms for your search queries and use them to improve the search functionality on your website. Step 8: Implement In-Search Filtering Go beyond autocomplete if you want to provide the best search experience to your potential customers. In this respect, advanced in-search filtering is one of the most powerful on-site search features. Take this example: Someone enters "sneakers" in your search box. You'd want to give him/her more search options, more specific suggestions like "sneakers in men's clothes" or "sneakers on sale"... Again, a must-have on-site search feature if it's a large eCommerce website that you have. Step 9: Add Informational Content, As Well Not everyone on your website is there to buy something from you.  Some of them are looking for specific information on your products. So, another effective way of improving search functionality on your site is to you ensure there's enough info-rich content for these users to dig into. Step 10: Serve Targeted Search Results Based on User Behavior Data Here's another answer to your "How to improve internal site search?": Make the most of previous user behaviour to serve targeted search suggestions. Rely on users' profile log information to: identify distinctive patterns and tailor your recommendations accordingly identify regional phrases (e.g. "soda" instead of "coke") and use them to personalize your suggestions Step 11: Give Users More Control Over the On-Site Search Results How? By giving them: categories to filter through their search results drop-down menus brand names that they could use as search criteria a personal search results page where they can keep track of their past activity and use quick search options based on their past behavior Step 12: Serve Relevant FAQs on Every Search Another effective and easy way to optimize search function on your site is to display FAQS at the end of each search This way, users get more information about the product features/price/specific fees/brand that they're interested in. Tailor these lists of questions to the user's past behavior and query data and turn personalization into your most powerful ally. The END! Maybe you do want to increase the conversion rate on your website, but without having to: optimize heavy of loads content for long-tail keywords get tangled up in user data to track down all the regional words variations  write metadata for... hundreds of different product pages We get you. And we've got your back. Just drop us a line and let's improve your on-site search so that you stop leaving conversions on the table. ... Read more
Adriana Cacoveanu / Jun 26'2020