Maintenance & Support
A reliable, dedicated maintenance team makes all the difference!
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A website is an ever-evolving entity, wouldn't you agree? Owing/administering it is an increasingly challenging “mission”! And this is where a reliable, dedicated support partner, taking this “burden off your shoulders” with a perfectly suitable Drupal maintenance & support program, makes all the difference!
We'd be honored to become your future Drupal support and maintenance partner! Here's how we would "care for" your website once we'd step into the shoes of your personal maintenance team:
- first of all, we would perform an in-depth analysis. We will conduct an audit on your website analyzing its documentation, its current Drupal environment, its security system, its overall performance, its code base, its modules. It's only then that we can tailor a customized support/maintenance plan for you.
- we'd then share with you our recommendations, based on your website's specific needs, on your own particular requests and, on your budget, of course. No matter the size of your company/organization, whether it's a small e-commerce website selling handmade jewels or an enterprise-level one, our team is able to "scale" their own support services, too.
- handle multiple Drupal properties and complex, integrated environments
- respond to major security and scaling challenges
- provide you 24/7 emergency support, vital for any enterprise-level entity
- offer you extended Drupal support, designed to meet your specific up-time requirements: the Jibe Extended Support & Maintenance
- handle all those "nasty" emergencies where a module or a theme suddenly breaks your website
- perform ongoing performance maintenance; needless to add that we're constantly enriching the above “list” of Drupal support and maintenance specific services. Therefore, if you have any special Drupal requests, don't hesitate to share them with us!
|Support for 1 Site|
|Same-Day Critical Security Updates|| |
|Monthly Security Updates|
|Monthly Module Updates|
|Monthly Broken Link Scan|| |
|Monthly Security Scan|| |
|Monthly Manual Site Check|
|Monthly Speed Test|| |
|Offline Updating|| || |
|GIT Version Control|| |
|Detailed Work Notes|| || |
|Testing After All Updates|
|Security Guarantee|| || |
|Hack/Malware/Down Recovery|| || |
|Daily Offsite Backups|
(The website has to be hosted on our server)
|Unlimited Support|| || || |
|Unlimited Website Repairs & Fixes*|| || || |
|Unlimited Website Updates*|| || || |
|Average response time||24hrs||12hrs||8hrs||8hrs|
|Custom development hours||2 hours||4hrs||6hrs||from 8hrs|
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