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DentaQuest
Overview
DentaQuest is the largest dental benefits provider in the United States. Its web portal serves as a dynamic platform that connects future patients with highly-rated dentists and offers expert oral health information. OPTASY was tasked with enhancing DentaQuest's Drupal-powered web portal to optimize user experience using the latest content management technologies.
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About
BiblioCommons is a software development company transforming traditional online public access catalogs into interactive, user-focused discovery tools for public libraries. Their offerings include a specialized CMS, a website builder, and event calendars designed to meet the unique needs of libraries. Their commitment to innovation and user experience made them an ideal Drupal adopter.
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Goals & Challenges
DentaQuest aimed to enhance the functionality and user experience of their portal to better serve members, clients, and dentists, with a focus on efficient management of dental programs.
- Complex User Needs: Providing a seamless experience for different user types, including members checking eligibility, dentists managing profiles, and clients handling dental benefits.
- Secure Communications: Ensuring that all user communications are secure, especially when handling sensitive personal health information.
- Efficiency in Operations: Streamlining the authorization and claims processes to improve overall service speed and reliability.
Solutions
OPTASY implemented a comprehensive strategy to revamp the DentaQuest portal, focusing on functionality, security, and user experience. The implemented solutions included:
- Drupal Custom Development: Created custom modules to enhance features like member eligibility checks and secure messaging.
- Drupal Site Building: Structured the site to accommodate a high volume of user interactions and complex data integrations seamlessly.
- Drupal Theming: Developed a user-friendly and visually appealing theme that aligns with DentaQuest’s branding and makes navigation intuitive.
The Results
- Enhanced User Interaction: The portal now supports more intuitive navigation and faster processing, improving the user experience for members, clients, and dentists.
- Increased Operational Efficiency: Streamlined processes have led to quicker claims handling and authorization entry, significantly reducing wait times and operational costs.
- Strengthened Security Measures: Enhanced security features ensure the protection of personal data and compliance with healthcare regulations.
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